Saturday, December 27, 2008

Nameroute in a pickle

It's sad to see how bad Nameroute / Hostroute's customer service has become since it was taken over.

Their move over to a 'portal' system to manage domains has left me with several logins, plus many more I don't even know.

I pay for domains to be renewed, only to check and see that they haven't been.

Their helpdesk allows you to submit tickets, then for them to never appear on the list and disappear into the ether.

Their billing department seemingly invoicing you for random amounts - or if it's the same amount, with different VAT amounts even on invoices sent on the same day, post-15% VAT rate.

I don't know what's going on, but after a good 6 years with them I'll be moving my names away as they come up for renewal.


Wednesday, December 24, 2008

LBC's New Studios

Monday, December 22, 2008

More stories of arse-hole customers

Don't you just love it?

A customer calls you one morning and asks you lots of questions about the product you sell. The call lasts 25 minutes. The customer then asks you to put everything that you've talked about with them in email form and email it to them. They then reply to the email ignoring everything you've told them and asking about a product that isn't suitable for the job they're doing. You tell them this.

Then you hear from your supplier that they've asked THEM the same questions.

Then your supplier tells you they actually bought from another one of their customers, so you've had no sale - yet given them all the advice they needed to buy it from someone else.

Aren't customers great?

Saturday, December 13, 2008

Happy Birthday Dick Van Dyke!

83 today!