I'm starting to wonder whether being online and connected is really a good thing -- when it goes wrong!
Take e-mails for example.
I have 20 websites hosted on a server.
Last night emails stopped working.
I told the hosting company, they said they upgraded the server and everything's working fine now.
I send some test emails to addresses on the server. None arrive, nor do any bounce back. Where are they going?
I have since found out that Hostroute moved everything from the USA server to one in the UK. The IP address has changed. What annoys me is that they didn't say anything about it, and whenever I asked what the problem was, they threw it back in my face and said it was a DNS cache I need to clear or that my ISP has suddenly started blocking SMTP addresses....hmmmm. I'd respect them more if they were honest. I had so many calls from people whose websites I host saying nothing was working. I didn't know what was going on because Hostroute weren't telling me anything, so I looked like a fool. I lost one client because of it.
Going off them quite a lot now actually.
How about this one.... I ask them "I cannot access any of my websites"
They say "There are no reported problems"
I didn't, but I felt like replying with: "No reported problems you may say -- But I reported a problem and I pay the bill so even if no-one else is complaining about it, it's something that I'd have hoped you would have looked into."
Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr. These people give me such headaches